International Shipping FAQ

Are you shipping to my country?

We want to provide as many people as possible access to our products. However, we are unable to ship to Afghanistan, Cuba, Iran, North Korea, Russia, Somalia, Sudan, or Syria.

What shipping service levels do you offer?

We offer both Express and Standard shipping, and at checkout, you can choose which one you prefer.

How much do I pay for shipping?

The cost for shipping your order depends on the number of products ordered, your address, and the service level you choose for shipping (Express, Standard). Our commitment to you is that we are 100% transparent with the shipping cost. We keep the shipping cost as low as possible, and through our logistics partner, select the best and most reliable carriers available to ensure your order arrives on time.

What are landed costs?

Your local government assesses duties, taxes (tariffs), and fees as a revenue source for e-commerce purchases. They are similar to taxes you pay upon purchasing a local store product within your own country. We fully guarantee the duties, taxes, and import fees presented at checkout. If you pay duties and taxes at checkout, your order will be expedited at customs, and you will not be charged any additional fees upon delivery.

How long will it take for my order to arrive?

The delivery time varies depending on the carrier, selected service level, and your address. Generally speaking, it takes between 2-7 business days for express shipments to arrive. Standard shipments usually take between 6-14 business days. Note, these time ranges do not include any delivery delays due to customs clearance.

Why do I pay duties and taxes?

All landed costs (duties, taxes, and fees) are collected on imports by your country's customs authorities. The order value, shipping charges, types of commodities and their value, country of manufacture, and trade agreements dictate the import duties, taxes, and fees levied by your country. The duties and taxes are mandatory and must be paid either at checkout or upon delivery of your order.

How do I pay duties and taxes?

Generally speaking, you pay duties and taxes at checkout when you place your order. This way, you not only see the total cost upfront before placing the order, but you also won't have to pay again when the parcel is delivered to you. In a few instances, we may ask you to pay duties and taxes upon delivery; however, this is not common.

How can I track my order?

We provide you with a tracking number and link when your order is being fulfilled, which typically happens within 24 hours after you place your order (for orders placed over the weekend or during holidays, it may take a bit longer). You can track your order's status through the provided tracking number, where updates are posted as your parcel is in transit and delivered to you.

What if my order gets stuck in customs?

First, we want you to know that most shipments make it through customs without any delays. That said, from time to time, customs authorities review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally it can take days or even weeks, especially if duties and taxes were not paid upfront.